Messenger Messages
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The set up of WhatsApp requires your council to:
Create a Facebook Business Page:
Once done, please raise a support ticket via:
Providing the following details:
Request Type: Set up OpenProcess Action
Action Type: Messenger
Facebook Business page: Your Facebook Business page URL.
Once provided IEG4's team will set this up for you.
In order for a customer to receive their notifications via Messenger:
a) We need to have been provided with your council created Facebook page to do the set up
b) The customer needs to have linked their OneVu account to their Facebook Messenger account
c) The customer needs to have set their preference for progress updates to be Facebook
Each council has their own specific URL and why we need the council created Facebook page. So the user clicks on the URL and then they type the verification code in. This connects the two up and when the user refreshes this page it changes to the following:
Like the other actions, you need to add one for Facebook Messenger for each/every step where you want a proactive update to be sent. An example is shown here:
This in turn is sent to the customer if their preference is set to Facebook Messenger:
