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  • The OneVu Digital Platform
  • Features and Benefits
  • Core Functionality
    • Creating an account
    • Get Answers Fast
    • Submit a Request
    • Track My Requests
    • Profile
      • Changing Contact Details
        • Changing Email
        • Changing Mobile Number
        • Linking to Messenger
        • Linking to WhatsApp
      • Changing Address
      • Changing Name
      • Changing Date of Birth
      • Notification Preferences
      • Citizen Timeline
      • Family and Friends
      • Bookmarked Services
    • MyAccount
    • Two factor authentication
  • 🌩️Integrations
    • Introduction
    • Council Tax
      • Civica
      • Northgate
      • Capita
    • Payments
      • Capita Pay360
      • Civica Pay - eStore2
      • GOV.UK Pay
    • Waste
      • Bartec Collective
      • Whitespace Powersuite
      • Yotta Mayrise
      • Yotta Alloy
      • Civica APP (Flare)
    • Housing Rents/Repairs
      • Northgate
    • Benefits
      • Capita
      • Civica
      • Northgate
    • Landlords
      • Capita
      • Civica
      • Northgate
    • Business Rates
      • Capita
      • Civica
      • Northgate
    • Business Improvement Districts
      • Northgate
    • Licensing
      • IDOX Uniform
    • Environmental Health
      • Civica APP (Flare)
    • Concessionary Travel
      • IEG4 Blue Badge
    • Health
      • Digital CHC
    • Notifications
      • GOV.UK Notify
      • Facebook Messenger
      • WhatsApp
    • Fraud & Identity
      • Loqate - Bank validation
      • Xantura - RBV
      • Transunion - RBV
      • TransUnion - ID Verification
    • Maps / Assets
      • Bing Maps
      • Symology
    • Address Look Ups
      • Ordnance Survey - Places API
      • Loqate
    • Bookings
      • Microsoft Bookings
    • OAuth2 - Identity
    • DfE FSM Eligibility Checker
    • DfT Blue Badge
  • 🛠️OneVu Control
    • Data Silos
      • The basics
      • Content Management - Simple
        • Adding static content
        • Settings
      • Dynamic Content Management
        • Registration
        • Connection Requirements
        • Using back-office data
          • Simple Data Items
          • Arrays of data
          • Data Item Collections
          • Nested Collections
          • Simple Item Formatting
          • Collection Item Formatting
          • Data item calculations
        • High Level Conditions
          • Simple true / false rules
          • Dynamic true/false rules
          • Deeper Dynamic rules
          • AND Conditions
          • OR Conditions
          • NOT Conditions
        • In Section Visibility/Rules
          • If True
          • If Not True
          • If Equal To (v1)
          • If Equal To (v2)
          • If Not Equal To
          • If Greater Than
          • If Less Than
          • If Last
          • If First
          • If Null
          • If Not Null
          • Collections & complex rules
        • Importing a silo
    • Groups
      • Permissions
    • Users
    • Settings - OneVu
    • Account Management
    • Portals
    • Banners
    • Privacy Statements
    • Audit Logs
    • Diagnostics
  • 📞Customer Service Vu
    • Introduction
    • Contact Logging
      • Notes
    • A Single Timeline
    • Set up
      • Service Areas
      • Locations
  • 💬Broadcast
    • Introduction
    • Generic notifications
      • Adding From Addresses
      • Adding Email Headers
      • Adding Email Footers
      • GOV.UK Notify Templates
      • Notification Frequency
      • Broadcast Topics
        • Linking - GOV.UK Notify Template
        • Linking - Email Header
        • Linking - Email Footer
        • Linking - SMS Template
      • Broadcast Articles
        • Web Content
        • Plain Text Emails
        • HTML based emails
        • Messages
      • Topic visibility in OneVu
      • Broadcast and CitizenVu
    • eNotifications/eBilling
      • Introduction
      • Functionality
        • Opt In functionality
        • Your Profile
      • Set up
        • Setting up notification types
        • Notification content
          • Notification placeholders
          • Email (Standard)
          • Email (GOV.UK Notify)
          • SMS (GOV.UK Notify)
          • Facebook Messenger
          • WhatsApp
        • Import notification files
          • File Column Mapping
          • Bulky File Import
        • Bulk Export File
      • Notification Audit
      • Contact Management
  • 🗺️Your Area
    • Introduction
    • Community Directory
    • Your Issues
  • ☁️OneVu API
    • Introduction
    • Methods
  • 📘My Area Directories
    • Presentation
    • Creating/editing a directory
    • Defining fields in an empty directory
    • Adding records to an empty directory
    • Adding a URL endpoint to an API Directory & Hybrid Directory
    • Importing a CSV file to a Hybrid Directory
    • Importing a CSV file to a Hybrid Directory
    • Configure My Area Directory Display Component
    • Configure My Area Directory Component
    • Configure My Area Directory Component
    • Configure My Area Directory Component
    • Configure My Area Directory Container/Directory Groups component
    • Configure My Area Directory Container/Directory Groups component
    • Configure My Area to display in OneVu
  • ✅OpenProcess
    • Introduction
    • My tasks
    • Supervise Tasks
    • Search Processes
    • Start Process
    • Abandon a Process
    • Process Retention Periods
    • Building Processes
      • Your first process
      • Step Set Up
        • Standard Steps
        • Auto-completing steps
        • Branches
        • REST API Steps
          • Worked example
      • Actions
        • IEG4 Emails
        • GOV.UK Notify Emails
        • GOV.UK Notify SMS
        • WhatsApp Messages
        • Messenger Messages
    • Two-way Communication
    • 🛠️Set Up
      • Fields
      • Categories
      • Groups
        • Permissions
      • Users
      • Organisations
    • 💾Export to CSV
    • ⚡OpenProcess Flex
      • Cases Functionality
      • Process Branches
        • Nested Branches
        • Multiple Conditions
        • Advanced Conditions
      • Work allocation in branches
      • Choice Fields
      • Mandatory Fields
      • Branches - Search Processes
      • OneVu - Track my Requests
      • Dynamic Notifications
        • Worked Example
      • Worked Example - Simple
      • Worked Example - Advanced
    • 🔀OpenProcess EDMS
      • Document Indexing
        • Multiple Indexing Queues
      • Bulk Document Import
      • Create a Document
      • Set Up
        • Document Types
        • Document Templates
          • Headers
          • Footers
          • Stylesheets
          • Templates Admin/Use
        • Service Areas
        • Account Extracts
          • User Functionality
          • IT Facing Functionality
  • ☁️OpenProcess API
    • Introduction
    • Getting an API Key
    • Methods
    • Webhooks - REST API Steps
  • 📈Reporting
    • OneVu
    • CS Vu
    • OpenProcess
    • Reporting Database
  • 💏Community Content
    • OneVu
      • Council Tax
        • Capita Content
        • Civica Content
        • Northgate Content
        • Sample Demo Content
      • Benefits
        • Capita Content
        • Civica Content
        • Northgate Content
      • Business Rates
        • Capita Content
        • Civica Content
        • Northgate Content
      • Licensing
        • IDOX Uniform Content
      • Housing
        • Northgate Rents Content
        • Northgate Repairs Content
    • eDesigner
    • OpenProcess
      • Council Tax
      • Benefits
      • Business Rates
      • Building Control
      • Adult Social Care
      • Licensing
      • Planning
      • Street Name and Numbering
      • Complaints
      • Housing
      • Waste
      • Environmental Health
      • Streets and Parks
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  1. Broadcast
  2. Generic notifications

Broadcast Topics

PreviousNotification FrequencyNextLinking - GOV.UK Notify Template

Last updated 3 years ago

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Broadcast Topics are groups of interrelated messages that enable articles to be logically grouped around a 'topic'. A topic might be 'Events and news' or 'Local Services Updates'.

In order to add a topic you simply click the 'New' button in the top right as shown below:

You will need to give it a name and tell it which template content should be used for email and text messages noting that if you do not do the latter you'll get validation messages as shown below:

Once you've linked each of the template items to your topic you need to 'Save and Publish' it for articles to then be able to be linked to it.

Details on linking the various templates is covered next. Once you have done this you'll see your new topic in the list of Topics:

When you go to OneVu to control the topics one can opt into - you'll notice this new topic is there:

Note that the default behaviour for a new topic is for it to be Disabled.

💬
The new topic showing at the top of the list