Submit a Request
To maximise the usage of online services there is a dedicated ‘Submit a request’ area for customers to:
• View in-progress forms
• View completed forms
• Search for online forms
• Browse all forms
Viewing in-progress forms
Currently, even without OneVu, there is the ability to save a form for later and return to it. When a customer saves their form they are sent an email to get back to where they left off.
But with forms completed in OneVu, this email becomes less if not totally irrelevant because the customer can see any forms they’ve started previously and jump back to them whenever they like.
The following illustrates this:
As one can see the user can see the form’s reference number as well as the date it was started and the date it was last used.
If one attempts to start a form where one of the same type is in progress the following will be presented:
Completed Forms
The Completed forms tab is identical to the 'In-progress forms' tab, except of course it is for forms that have already been submitted and one cannot click on the tile to launch it.
Finding a form
Something we continuously found when looking at Council websites was that finding services was difficult if you didn’t know the actual name of the service. For example a customer wants to apply for a single person discount on their council tax but they don’t actually know what this discount is called just that they should get a reduction.
So they could type something like:
I live alone
My partner moved out
25% discount
Council tax discount
Council tax reduction
Therefore, built into OneVu is the ability to add keywords and search strings that link to, and thus find, online services. The following illustrates this:
The search keywords are added with eGovHub Form Management as outlined here:
Browse All Forms
Simply provides an alphabetically sorted list of all forms that are visible to OneVu.
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