Messenger Messages

Setup

The set up of WhatsApp requires your council to:

Create a Facebook Business Page:

https://en-gb.facebook.com/business/help/1968057156746246?id=939256796236247

Once done, please raise a support ticket via:

IEG4

IEG4 Help Desk

Providing the following details:

Request Type: Set up OpenProcess Action

Action Type: Messenger

Facebook Business page: Your Facebook Business page URL.

Once provided IEG4's team will set this up for you.

In order for a customer to receive their notifications via Messenger:

a) We need to have been provided with your council created Facebook page to do the set up

b) The customer needs to have linked their OneVu account to their Facebook Messenger account

c) The customer needs to have set their preference for progress updates to be Facebook

Connecting Facebook Messenger to a citizen's OneVu account

Unconnected to a Facebook account

Each council has their own specific URL and why we need the council created Facebook page. So the user clicks on the URL and then they type the verification code in. This connects the two up and when the user refreshes this page it changes to the following:

Connected to Facebook

Until a user has verified their account as shown above, the option to receive notifications via Facebook will not even be shown in Notification preferences.

Like the other actions, you need to add one for Facebook Messenger for each/every step where you want a proactive update to be sent. An example is shown here:

Example Facebook Messenger Action

This in turn is sent to the customer if their preference is set to Facebook Messenger:

Sample Facebook Messenger delivered message