⚡OpenProcess Flex

OpenProcess Flex adds a massive amount of flexibility to OpenProcess Core processes by providing branching within processes.

Process branching is a common feature of workflow solutions, however, the decision points in processes are typically decided by manual user inputs.

With OpenProcess Flex decisions in process branches can be:

• driven by user input

• AND

• automatically by driven by content from online forms built with IEG4's eDesigner product

What does this mean in practice?

Let's say you have a form, which needs to managed by 10 different teams e.g. Contact Us.

With OpenProcess Flex you can automatically push the task to the relevant team based upon a drop-down option in a Contact Us form that you've built. You can even decide which team/user should be assigned it based upon a combination of different answers in a form.

Plus, you can make it so subsequent steps in the above process also have a branch that is decided by online form content.

Or it could be moved down a different branch/process route based upon a user-made decision.

Also let's say you have a branch in your process, where each branch has 2 possible stages meaning there are 4 possible stages. With OpenProcess Flex you can send different, highly context-sensitive messages to citizens based upon the stage in question.

I.e. with linear processes sometimes automated emails require to be relatively generic. But with the ability to have context-sensitive notifications sent to customers for each of the 4 stages, messages can be personalised to the customer's circumstances and optimised for the use case specifics.

Finally, where OpenProcess Flex becomes incredibly powerful is when one also adds into the mix that API calls can be made at any stage in a branched process. So if you have the same 2 branch process, where each branch has 2 possible stages and each stage is a REST API stage, you technically have the means to send 4 different API calls to 4 different systems. Whilst in practice it will more likely be 4 different API calls to 1 or 2 systems, the point is that it is possible to deliver very intelligent automation that driven automatically by the content from the form.

You can read more about what 3C Shared Services did at Huntingdonshire, Cambridge City and South Cambridgeshire councils here:

https://medium.com/@joe.bedingfield/tools-standardisation-and-delivering-better-citizen-services-5ee79fff439

In summary, OpenProcess Flex provides a massive leap forward in terms of automated work routing, the flexibility of process, and personalisation of customer messaging.

We will walk through each of the functions and then show a worked example to help illustrate how to use the functionality.