Worked Example
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Let's have a look at an example of using dynamic notifications.
We've built a form in eDesigner called 'Street issues'. The first questions in the form asks about what the nature of their request/report is and where it is:
It then asks about them whether they'd like to be kept up to date about it and what the issue is:
Using the built in eDesigner functionality, the fields in this form have been mapped to the OpenProcess Fields e.g. Mobile Number:
The process behind it has a branch at the start to automatically go down the correct route based upon the type of issue - for simplicity of visualisation - we've kept the screenshot to three per below:
But importantly, on each of the different 'Reviewing....' steps we've added custom notifications, which include content from the process case fields. For example, this is the email notification setup when the Reviewing Fly Tipping step is started:
In the above, we can see various fields are present, as well as the form reference attribute. So now, if a person called John completes this form and:
a) Selects Fly Tipping
b) Has a form with reference CPVFWFHG
c) Provided a phone number 07713491749
d) Provides a description of "It is a giant pile of diplodocus poo!"
The following will automatically be generated:
This same capability extends to messages sent via messaging services like Notify and Facebook Messenger too:
This functionality can be used for a huge number of different use cases but, importantly, can be used to:
send emails to council staff containing the content that matters from the form in the body of the email rather than
as an attachment for the first time!
Simply add the action like so:
