Permissions

The following are the permissions that one can associate with a group:

Permission	What does it permit?
Customer Service Access	This is the permission necessary to access the Customer Service Vu function.
Management Access	This is the permission necessary to access the OneVu Control function.
Customer Service Process Access	Customer service agents are able to drill into the process detail in Track My Requests.
Reporting	One is able to access the OneVu reporting function in Reportal
ServiceVu Diagnostics	One is able to access the ServiceVu Diagnostics function inside OneVu control and in Customer Service Vu.
Notification Configuration	One is granted permission to configure notifications for a given department e.g. to set these up for eBilling in Council Tax.
Notification Processing	One is granted permission to access the Notifications function
Notification Job	One is granted permission to drill down into the details of a specific notification in Contact Management
Timeline Event Processing	This provides access to the timeline function
Facebook Message Processing	Not relevant for users
API Administration	Enables that user's credentials to be used when accessing the OneVu API functionality where this is licensed.
OpenProcess to access OneVu	Not relevant for users
Bot Access (OneVu)	Not relevant for users
Broadcast administration	One is able, where Broadcast is licensed, to view and enable/disable broadcast topics.