Creating an account

Critical to effective take up of any digital service is in ensuring a simple process of signing up to the service.

The Registration and Login page

OneVu enables a citizen to create an account using:

• Email

• Mobile phone number

• Microsoft social login

• Facebook social login

• Google social login

OneVu also permits businesses to create an account using their email address.

The customer sees the ability to enter their existing login details as well as the ability to create a new account from this single screen. Shown here at High Peak Borough Council:

OneVu Login Screen

The following is presented when a customer clicks to create an account:

Register for an account page

As one can see, the customer registration page is a single page with only 7 fields to complete. Some other digital services have 4 separate pages (!) to achieve the same result.

The important things on this page are that:

1. The address search is national and uses natural language searches to automatically determine the correct address

2. A tool-tip pops up to clearly indicate the password needs to be at least 8 digits long and contain a number and at least a capital letter

3. There is validation to ensure that the information provided makes sense

Address search

The address search is national and dynamically returns results on the fly. The user can just free type and address and it will locate both houses and business addresses:

Natural language automated search

Also if they type a post code it understands that it is a post code and automatically changes the results type to list the properties associated with this post code:

Postcode search results

Password Tooltip

The following illustrates this, with the purpose being to ensure user error is minimised, whilst assuring security:

Password Tooltip

Validation clearly shown to help the user

To prevent user error, there is validation on each field and this is clearly highlighted to customers with a glowing red border:

Validation to minimise spurious data / maximise likelihood of account creation

Validating your account

Email Validation

When a user creates an account via email, they will be presented with a message to let them know what happens next:

Validate your email address

The email that is sent to the citizen will by default be very basic. It will also be sent from a standard IEG4 email address. This is shown below:

Default Email for Registration

But....

The email from can be customised to your council and can support DKIM/DMARC signing for your own council's email.

The content of the email can be customised

Mobile Number Validation

When a user creates an account via SMS, they will be presented with the following, which will ask them for a 6 digit code, which has been text messaged to them:

Verify a mobile account

Sign up with mobile and thus, the above functionality needs three things:

1) The functionality to be enabled by IEG4

2) Your GOV.UK Notify API key to be provided

3) IEG4 to then enable this

You should raise a ticket the online help system https://help.ieg4.com to do this process. I.e. Request it to be turned on and provide your API key at the same time.

Notify Templates

Create a template in Notify with the following content and share the Template ID with IEG4 Support

Note: the template name and the message content outside of the (( )) can be whatever you like

Template name: e.g. Mobile sign ups

Your Council: ((message))

The above template is used for both the initial sign up / registration and the password reset actions.

Social Sign Up Validation

When a person creates an account via Microsoft, Facebook or Google, the validation happens within that application itself. Therefore none is done within the OneVu application.