Settings - OneVu

The following are all of the settings available within OneVu and what they do:

Name	What it does
Api key for Gov.uk Notify	This enables OneVu and OpenProcess to be able to send notifications via GOV.UK Notify. This will be the council's own API key for GOV.UK Notify.
Template id to use for authenticating a phone number with Gov.uk	This template id is the GOV.UK Template ID that is to be used to send the verification text messages when a person signs up using their mobile number.
Authorization token for Twilio account	This enables OneVu and OpenProcess to be able to send notifications via WhatsApp. This will be the council's own API key for Twilio.
Security identifier(SID) for Twilio account	This is a credential within your Twilio account needed to facilitate WhatsApp messaging.
Custom footer markup for OneVu	This setting enables you to add a custom footer when a citizen has logged into OneVu. Previously this needed to be added by IEG4 but now you can add the HTML yourself. The only thing to note is that it is likely, unless you have added inline CSS in the HTML, that you will also need an update to your custom.css (which makes OneVu mirror your corporate council's site). This custom.css file is updated by IEG4 and so you will need to raise a support ticket to add any updates.
Custom header markup for OneVu	This setting enables you to add a custom header when a citizen has logged into OneVu. Previously this needed to be added by IEG4 but now you can add the HTML yourself. The only thing to note is that it is likely, unless you have added inline CSS in the HTML, that you will also need an update to your custom.css (which makes OneVu mirror your corporate council's site). This custom.css file is updated by IEG4 and so you will need to raise a support ticket to add any updates.
Custom stylesheet used for egovhub form	No longer relevant
Custom stylesheet used for egovhub v2 forms	Within eGovHub System management > Branding there will be an IEG4 folder and within that a onevu.css file. The specific purpose of this CSS file is to manipulate the look and feel of forms when opened (embedded) in OneVu. The default css file is the onevu.css file but this setting allows you to change this to whatever you like.
Declaration to be confirmed by service agent when changing a citizen's email address	This setting allows you to change the message presented to Customer Service Agent's when they are changing a citizen's email address. The default is: "I declare that I have been given permission by the citizen to change their email address."
Email notification body for documents added to service requests	This allows you to control the content of the email sent to citizens when a document is added to a service request they are tracking.
Email notification body when notes added to service requests	This allows you to control the content of the email sent to citizens when a note is added to a service request they are tracking.
Email subject for documents added to service requests	This allows you to control the subject of the email sent to citizens when a document is added to a service request they are tracking.
Email subject for documents added to service requests	This allows you to control the subject of the email sent to citizens when a note is added to a service request they are tracking.
Message displayed to customer upon form submission	This setting allows you to change the default message shown when a customer submits an online form.
My Account empty message	This setting is used to present a message to citizens who access the 'My Account' tab for the first time and have not yet linked any content to it.
Optional notice displayed on Profile Email change, for example, when a change email form is also required	This setting enables you to add custom content when a person is changing their email address inside their OneVu Profile. I.e. you might add: "Updating your email address here will mean your eBilling email will be updated to use this."
Optional notice displayed on Profile Name change, for example, when a change name form is also required	This setting enables you to add custom content when a person is changing their name inside their OneVu Profile. I.e. you might add: "Updating your name here will mean it will be updated when you complete any new forms. But you may need to tell other departments about this."
Period of time before idle redirect	This setting allows you to control (in milliseconds) how long it is before the customer is warned they will be logged out when they are not doing anything. I.e. 10000 will mean they will be warned after just 10 seconds. Setting it to 300000 will mean they will be warned after 5 minutes.
Period of time before auto logout	This setting allows you to control (in milliseconds) how long it is before the customer is automatically logged out after the idle message has been presented (per above)
Show just the title of a dynamic answer hinting for the user to personalise the silo	If true the title of personalised questions E.g. "When is my next payment?" will be shown but they will be advised to register if this is clicked.
Json object to control which type of alloy resources to display in your area issues	This setting enables one to control which assets held in Yotta Alloy should be presented in Your Area.
Api key for Yotta Alloy API	This is the API key for Yotta Alloy when presenting assets to citizens in Your Area
Url to Yotta Alloy API	This is the API URL for Yotta Alloy when presenting assets to citizens in Your Area