Multiple Indexing Queues

We originally designed OpenProcess to have a central Document Indexing queue but subsequently sites said that some specialist departments like Benefits have dedicated indexing people.

To cater for this we have the ability to set up different indexing queues by service area.

This is comprised of three functions:

a) A filter (drop down) in the Document Indexing tab to enable the list a user sees to only be the indexing group/service area they're associated with. This is shown below:

Drop down to select a different queue

Various Indexing Queues

b) Within service areas the ability to link a group of users to it for document indexing purposes.

Thus allowing a user to be associated with one or more service areas.

I.e. if a user is in a group and that group is associated with a service area for document indexing then they will see documents ready for indexing in that queue.

Note that the new System Id also shown in the above screen is used in the configuration of the bulk import tool mentioned next.

c) The bulk import tool that takes all scanned documents from a council's server location and moves them to the cloud (OpenProcess) has a parameter (System Id) that should be taken from the Service Area (as seen in the above screenshot) and it is this that ensure imports are be pushed into the appropriate document queue.

Obviously this means the program needs to be run as many times as you have service specific indexing queues.

The Bulk Import Process can be run as a scheduled Windows Server Batch process so irrespective of the number of queues, the process can be entirely automated.