Family and Friends

In order to maximise digital usage and reflective of the fact that sometimes people care for/assist others we have a function in OneVu, which allows a user to 'share' access to their OneVu account.

This is shown below:

The top half relates to being able to share your account with someone else / multiple others. The second half pertains to those that have shared privileges with you. So in the below there are three accounts being shared with a person and they are sharing their own account with one other person:

When a person clicks the 'Share My Account' button they will see the following:

If no account is found the citizen will informed of this. Where they are the following will appear to enable them to share access to their account:

In the above example, however, John McMahon has been found based upon the email address entered and a 'Share' button presented. Once clicked this will show as follows:

I.e. John will have to accept this access in his own account first. When John logs into his own account and clicks into Friends and Family area he sees this share request:

In the above we can see John has pending requests to both have access and give access. Once he approves and thus gains access to the account where he was granted access, the status is updated and a new nav bar appears in OneVu:

Additional navigation bar when one has access to someone else's account

By default the right hand option remains on 'Viewing your own account' but this is a toggle to jump between your account and those that have shared access to their account.

The following shows the one account John currently has shared access to - but clearly if say this were a Councillor/carer they could have access to multiple accounts.

Once selected John is now able to view Jerry's OneVu account and you'll notice the Friends and Family nav bar has changed to purple in colour to highlight this with a button to go 'Back to my account':

Viewing someone else's account

Points of note:

1) A person accessing someone else's account cannot a) change their email address or b) for security reasons access the person's Friends and Family to share access with others

2) When a person is provided access they have access to everything in OneVu as if they were that person

3) Access can be revoked at any time:

This area is the starting point of a focus on delivering carer/social services based functions and, whilst it is already really great, it is very much going to evolve over time.