Notification Preferences

Generally, this area is about setting one's preferences for notifications. By default there is only one function that appears in here. This is:

Progress updates for my service requests

And is illustrated below:

This enables a citizen to choose how they should be notified about service requests that they are tracking. So if a notification is issued because a step completes, a note or documented is added, this will be the method it will be sent.

Note that in the above there are two options for this SMS and WhatsApp. Email is not present because they do not have an email address, as the account was created using a mobile phone number only.

The important thing to learn is the options available are dictated by the data available in the profile.

The Health, Wellbeing and Leisure updates zone is a type of generic notification that requires one to be licensed for Broadcast.

The Council Tax and Housing options are types of eNotifications that also require one to be licensed for Broadcast.