Changing Address

One of the most common transactions in councils, it is an important element of a council's service delivery. As such, the ability to change one's address is a vital function within the OneVu.

The important thing to note is that where a person chooses to change their address this will invoke IEG4’s Council Tax Change of Address form if a Council is licensed to use it.

Change of AddressCitizen Facing Forms

Change of Address Details

If they do not have IEG4's change of address form then there will only be the 'Change (profile only)' option.

Otherwise the user will be prompted to enter their new address in a set of fields.

IMPORTANT

When a person completes a change of address form the date that they indicate they've moved house is what is used. So if a person says they're moving in two weeks from now, the address will not start being pre-populated into online forms until that date is reached.

When the address is changed via 'Profile only' mode it takes effect on the day of the change.