Two-way Communication
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As mentioned earlier in , when adding notes within OpenProcess it is possible for citizens to respond directly to notifications sent to them. In order for this to take place:
a) The customer must have a notification preference for progress updates to be either SMS or Facebook Messenger in their OneVu Profile
b) You must have set up two-communication with the respective channels.
To request two-communication is set up please raise a support ticket here:
