Features and Benefits

Features

• Local Authority Digital Transformation toolkit - no code council control

• 'my account' customer account single sign-on via social media/email/mobile

• Personalised and customisable content for individual citizens

• Fully mobile-responsive with custom CSS to enable multiple 'states'

• Citizens can search for online forms, see those started previously and those which are completed

• Online forms are pre-populated with the citizen's profile data

• Track the progress of requests including being able to:

  • See the steps within the process, the SLAs for the steps and process

  • View/add notes to the process

  • View/add documents to the process

• Generic and dynamic notifications function (Broadcast) for highly personalised citizen engagement

• Sophisticated native integration with back-office systems

• Powerful in built case management, workflow and document management

• Wellbeing functionality to enable effective self-serve social prescription

Benefits

• Quick, simple sign-up procedures ensure high levels of take up

• Personalised information and progress checking removes need to contact council

• Citizens can access all departments with one login maximising the likelihood of digital usage and minimising call centre contacts

• Citizens can access the information they need quickly

• Mobile-responsiveness, and great UX and CX, promotes wider take-up

• OpenProcess enables councils' own processes to be built

• Citizen alerts via SMS, email, WhatsApp, FB Messenger encourages take-up / increase value of accessing services through the digital channel

• Gov.UK Notify integration means SMS/letters costs are reduced

• Access to LGaaP provides 'Council in a box' for forms

• End-to-end transactions, facilitates avoidable contact, speedier service

• Improved citizen outcomes and reduced statutory services costs where Health and Wellbeing functionality deployed