The basics

If you have OneVu, it can be accessed by simply adding /manage to the end of your URL for OneVu.

Updating the departments available

OneVu was designed to provide a single view across all of a council’s departments. Therefore you have the ability to add/edit/delete the departments/options available to customers as soon as they log in.

Once you have logged into OneVu Control, the first option is Data Silos. It is within here that one updates both the departments available and the content available for each department.

The following shows this screen when opened and departments have already been added:

Data Silos - Council Departments to show in OneVu's Get Answers Fast screen

Changing department order

The above list controls the order these are displayed inside OneVu. Using the arrows one can move departments up and down. This is very useful if you add / remove a department from the top 3-6 services at certain times of year.

Once you change the order a banner will appear to remind you to save the change:

Changing the order of departments

Silo Types

The are two types of silo (department):

• Static - like most websites, the content will be changeable by you but doesn't dynamically change to reflect the citizen.

• Dynamic - initially the content will be static but after the citizen has authenticated themselves they will then see personalised content for themselves.

Adding a 'static' silo

In order to add a new 'static' content based department one needs to click on the plus button to the right of the ‘Static data silo’ within the Silo templates section at the foot of the Data Silo Configuration screen:

Adding a static content based 'silo'

The following illustrates what appears once this is done:

Initial view when a static silo has been created

Notice that there is a large pale yellow bar at the top alerting you to the fact that this content is hidden from OneVu. Clicking the 'Show Silo' will push this into public view and bar's colour and content changes to reflect that it is shown:

Active silo banner

There are five panels available in a silo. Not all of these are relevant to a static silo but this keeps the UI consistent.

We will walk through each of the panels of functionality below.

Settings

As one can see there are four settings within the Settings area:

Data Silo Settings

The first two Silo Title and Silo Sub Title enable you to give a user facing name and description to the new department. Once saved these manifest themselves like so:

How Data Silo Title and Sub title appear inside OneVu

The next two settings around about enabling you to control cosmetic appearances.

CSS Class

This setting has a default of 'silo-default'. But it is possible to contextualise this to the given department:

We would not advocate this just for the sake of it but the benefit of having context sensitive silo classes is that you're able to style a given department in a unique manner like so:

A differently styled silo in Get Answers Fast

Using this means that you can associate icons and logos with a department in CSS

So the icons, in the top right above, can be contextual to the department even if you later move them around below:

Icons associated with each department in CSS

Silo template base

Within a department it is also possible to alter the view/layout of the questions and answers and there are two templates available:

1) Tile based questions and answers

2) Expandable questions and answers

Importantly, you can have 1 layout for one department and different layout for another. I.e. Benefits could have expandable questions and answers and Housing could have tile based answers.

This is what this setting controls.

1) Tile based questions and answers

The default is tile based answers, which will have the following value:

./silo-detail-template-tiles.html

This makes the content within a department structured like a grid of 'tiles':

Tile based content

This is a good option IF there are a lot of FAQs with short sharp answers.

This is a BAD option IF there is a lot of content to ANY of the sections in there.

2) Expandable questions and answers

Set the setting to:

./silo-detail-template-faq-single.html

To get the content for a department to span the full width of the page and have a height that scales to the content. See the example below, which shows that this function can still be used to show a grid but spans the full width:

Single - full width content

Nearly all councils using OneVu use the above layout for their content.

Connection Requirements

This is covered in the Dynamic Content Management section here.

Data Items

This is covered in the Dynamic Content Management section here.

Data Tiles

This is covered in the Simple Content Management section here.

Notification Configuration

This is covered in the Broadcast > Set up section here.