Registration
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Where a back office application is being linked to a person will need to answer security answers present within a registration section to gain access.
The security questions asked differ from one department to another and reflect the different data sets that exist in each back-office application.
E.g. The following are the questions in the registration section for Housing:
These are the questions for registering for Taxi Licensing access:
The registration fields themselves are hardcoded as they have been designed to securely and consistently prove someone should have access.
However, if the small 'pencil and pad' icon immediately to the right of a question is clicked it becomes editable. This enables questions to have guidance added. Or to make the format of the answer more obvious.