CS Vu
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The Customer Service Vu Reporting enables council officers to report upon all contacts made to the council and logged via Service Vu. This reporting is extensive, as the charts show below and help to provide insights to help focus resource allocation and contrast pre/post digital programmes.
As one can see one can filter by:
Date Range
Contact Method
Location where the contact was logged
Service Area for which the contact was logged
This means that it is possible to see for example how many:
phone calls were received
for Benefits that were
avoidable because they were Progress Chasing
at the Call Centre
during the month of December should one wish to
The following illustrates an example:
This means that it is possible to see for example how many:
phone calls were received
for Benefits that were
avoidable because they were Progress Chasing
at the Call Centre
during the month of December should one wish to
The following illustrates an example:
