CS Vu

The Customer Service Vu Reporting enables council officers to report upon all contacts made to the council and logged via Service Vu. This reporting is extensive, as the charts show below and help to provide insights to help focus resource allocation and contrast pre/post digital programmes.

As one can see one can filter by:

• Date Range

• Contact Method

• Location where the contact was logged

• Service Area for which the contact was logged

Summary Dashboard

Contact Analysis

Location Analysis

Service Area Analysis

User Analysis

Days of the week breakdown

Daily Breakdown

D

Demographics

Avoidable Contact

This means that it is possible to see for example how many:

• phone calls were received

• for Benefits that were

• avoidable because they were Progress Chasing

• at the Call Centre

• during the month of December should one wish to

The following illustrates an example:

This means that it is possible to see for example how many:

• phone calls were received

• for Benefits that were

• avoidable because they were Progress Chasing

• at the Call Centre

• during the month of December should one wish to

The following illustrates an example:

The Avoidable Contacts report enables you to report upon 'Not Avoidable' too. You therefore need to add this as an avoidable contact type. The reason this is important is that it needs to be worded EXACTLY like this:

Not Avoidable