Introduction

OneVu Broadcast is a powerful notification function that seamlessly integrates with the citizen account and, in some use cases, the OpenProcess workflow system too. The solution supports three distinct use cases:

1) Generic, citizen opted into, notifications

For example:

• Marketing messaging

• Newsletters

• Updates from the Chief Executive

2) Dynamic event-driven notifications (eNotifications/eBilling etc.)

For example:

• Council Tax (eBilling)

• Council Tax payment reminders

• Benefit Notifications (eNotifications)

• Housing Arrears alerts

• Licensing renewal reminders

3) Data-driven notifications with an associated workflow

For example:

• Council Tax Single Person Discount Reviews

• Benefit Change in Circumstance Checks

• Housing Tenant – Gas Service Reviews