Creating an account
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Critical to effective take up of any digital service is in ensuring a simple process of signing up to the service.
OneVu enables a citizen to create an account using:
Mobile phone number
Microsoft social login
Facebook social login
Google social login
OneVu also permits businesses to create an account using their email address.
The customer sees the ability to enter their existing login details as well as the ability to create a new account from this single screen. Shown here at High Peak Borough Council:
The following is presented when a customer clicks to create an account:
As one can see, the customer registration page is a single page with only 7 fields to complete. Some other digital services have 4 separate pages (!) to achieve the same result.
The important things on this page are that:
The address search is national and uses natural language searches to automatically determine the correct address
A tool-tip pops up to clearly indicate the password needs to be at least 8 digits long and contain a number and at least a capital letter
There is validation to ensure that the information provided makes sense
The address search is national and dynamically returns results on the fly. The user can just free type and address and it will locate both houses and business addresses:
Also if they type a post code it understands that it is a post code and automatically changes the results type to list the properties associated with this post code:
The following illustrates this, with the purpose being to ensure user error is minimised, whilst assuring security:
To prevent user error, there is validation on each field and this is clearly highlighted to customers with a glowing red border:
When a user creates an account via email, they will be presented with a message to let them know what happens next:
The email that is sent to the citizen will by default be very basic. It will also be sent from a standard IEG4 email address. This is shown below:
But....
The email from can be customised to your council and can support DKIM/DMARC signing for your own council's email.
The content of the email can be customised
When a user creates an account via SMS, they will be presented with the following, which will ask them for a 6 digit code, which has been text messaged to them:
Sign up with mobile and thus, the above functionality needs three things:
1) The functionality to be enabled by IEG4
2) Your GOV.UK Notify API key to be provided
3) IEG4 to then enable this
You should raise a ticket the online help system https://help.ieg4.com to do this process. I.e. Request it to be turned on and provide your API key at the same time.
Create a template in Notify with the following content and share the Template ID with IEG4 Support
Note: the template name and the message content outside of the (( )) can be whatever you like
Template name: e.g. Mobile sign ups
Your Council: ((message))
The above template is used for both the initial sign up / registration and the password reset actions.
When a person creates an account via Microsoft, Facebook or Google, the validation happens within that application itself. Therefore none is done within the OneVu application.
