The OneVu Digital Platform

Your council's service transformation begins here.

IEG4’s OneVu solution is a digital platform designed to enable the digital transformation of how council services are delivered and used. OneVu has helped to enable a wide range of councils (e.g. districts/unitaries/shared services) to:

• reduce phone calls/face-to-face to contacts by up to 50% across ALL departments

• replace document management systems corporately and enable over 184 separate processes to be managed / tracked by citizens online

• create a complaints management application

• create a registrar’s service

OneVu also facilitates the removal, with no code, of other case management systems. OneVu provides a common user interface for citizens to communicate, in a single cross-council service, to any back-office department. It is a single digital portal for citizens. From OneVu, your citizens can:

• find out when their next benefit payment date is

• find out the day of their council rent statement

• find a copy of their council tax bill

• find details of their taxi licence and when it needs to be renewed

• request a bulky waste uplift

• see when the fly tipping they reported will be resolved and the outcome of the investigation

• track the progress of a social care finance assessment

• pay a parking fine

• search for community services to help a parent get out and about more or help around the home

• and much more…

As citizen expectations increase, the inherent complexities of a council need to be presented in a simple to use and intelligible manner to the citizen. One that makes self-serve simple and reduces avoidable contact. The OneVu approach is one of cohesive services that deliver consistent, attractive user experiences driven by integration. It's a sea change from what many councils have now - a patchwork quilt of bolted together solutions with vastly different user experiences.