Bulky Waste Collection
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The Bulky Waste Collection service is a highly intelligent online waste service that enables the automated capture of bulky waste collection requests into your waste management system.
Key Functionality
1) Address Search / Benefits Check
The first part of the online form captures the person's name, contact details and then provides an address look up. The address look up uses APIs directly within your waste management system and is responsible for retrieving the UPRN to then be able to use in subsequent integration. This page also asks the citizen if they're in receipt of benefits. If they say Yes they are asked for their benefit claim reference.
Where their benefit status is successfully confirmed, the citizen can progress to the next page and the cost of the service will be updated to reflect the discount available for benefit claimants.
2) Details of items for collection
This next page is where the citizen will set what needs to be collected and see the cost for this to be taken away. They first indicate how many items need to be collected and then, based upon the count of items they set, the user can choose the item. We can also see the message presented when benefit status is confirmed and the summary cost of the items they've indicated that need to be collected:
The list of the items available, whether they are classified as white goods or not, and the price of the collection are all controlled in settings. This is walked through in the 'Configuration' section later.
3) Book a Collection
The next page is where the citizen can:
select when they'd like the bulky collection to take place with this data being retrieved in real-time from the waste management application
provide a description of the location / any access information
4) Declaration / Payment Integration
The standard declaration page is then shown and on clicking submit the user is taken to your payment system to make the payment. Details of the specific request, the amount and form reference are automatically pushed into the payment system:
Once the payment is made the citizen is taken to the standard Thank You (Submission) page.
Bulky White Goods
In most councils there are different costs for white goods versus regular items to be collected. Indeed, in some councils the day on which the collections slots are available can differ for regular bulky goods versus white goods. To make it simple for citizens, they simply need to indicate what they need collected.
Then, using configuration for the form, you can indicate whether an item is a white good or not.
This means when the user selects their items it will automatically separate them out as shown below left. Plus, because a council can have collection dates that are different for regular items versus bulky white goods, there is also the ability for the citizen to separately indicate when they would like their white goods to be collected:
Upon submission of the form in the scenario above, two separate jobs are created automatically.
