Real-time Checks

The power of the IEG4 solution and reason for the high automation levels its customers achieve are in the real-time checks that are built-in. These are designed to prevent exceptions and forms being submitted in circumstances where you would not want this to happen.

Prior to submission, the Refund form will:

1. check if the council tax account number entered and the surname of the account holder match

2. retrieve the user’s address if they successfully authenticate in step 1.

3. check for the presence of a refund

4. retrieve details of the balances of all years

5. offset any refund against monies if applicable to show the true credit

6. check if the account was previously paid via bank payment (DD) and if so default the refund payment details to go back to that account

7. where they want to pay a new account or did not previously pay via a bank account, we will check in real-time, using the industry-leading online bank verification service from Loqate (GBG Group) that the bank account details are valid prior to form submission.