LGaaP Services
IEG4 has an entire library of digital services provides a ‘Council in a box’ represents an opportunity for local authorities to make a step change forward with their digital strategies, wherever they are in the journey.
These come as a part of being licensed to our OneVu or eDesigner services. Content within the online forms can be edited using the built-in text editor. This means that question wording, guidance notes and help text will be editable by individual councils to suit their own needs. This includes the ability to support additional languages e.g. Welsh.
Services/forms are continuously being added to the Local Government as a Platform (LGaaP) store by customers using the eDesigner module and any of the forms in the library can be added to / manipulated with eDesigner (if this is licensed) too. Forms cover all of the following departments with some examples :
• Council Tax (e.g. Request a refund/Report a death/Evidence Upload)
• Benefits (Two Homes Payments/Overpayment Arrangement)
• Bins & Waste (Request an Assisted Collection)
• Business Rates (Summons Payment Arrangement/Evidence Upload)
• Customer Services (COVID – Request Assistance/Comments, Complaints, Feedback)
• Environmental Health (Report Fly Tipping/Report Graffiti)
• Housing (Housing Needs Enquiry/Report Housing Disrepair)
• Human Resources (Job Application/Report Absence)
• Licensing (House of Multiple Occupation Licence application)
• Miscellaneous (Parking Waiver Application/Visiting Team Referral)
• Planning / Building Control (Building Control inspection request/Report planning breach)
• Social Care (Report domestic violence)
List of available LGaaP services
The following is the full list of online forms IEG4 provide and our customers have built. Forms built by customers with eDesigner can be shared across councils to avoid re-inventing the wheel and benefit from a community of users:
Simply make a request through the help desk:
If you have eDesigner and have built a new form you think others would be interested in please let us know on the eDesigner Microsoft Teams Board here:
This list of forms also includes the powerful product forms IEG4 provides so as to enable one to understand the vast scale of the library.
The vast majority of forms are available at no charge, however, we do reserve the right to charge for the more complex forms, with 25% of any charge returning to the originating council (in the form of a credit against IEG4 invoices) to recognise the effort that went into these by the council.
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