Integration Error Guidance

The following table lists common integration failures that can occur when forms submit and outline the cause and what to do to resolve them.

Issue	Cause	What to do?
Endpoint not found	Your integration proxy service (also known as the service bus) is not running	Contact your IT to restart the integration proxy service (also known as the service bus)
This request operation sent to sb://egovhub-xxxx.servicebus.windows.net/Broker/ did not receive a reply within the configured timeout (00:01:00).	Your integration proxy service (also known as the service bus) is not running	Contact your IT to restart the integration proxy service (also known as the service bus)
No integration outcomes are showing in the Forms Portal.	The action to do the integration is not set up	Set up the action if it is one you normally add Contact IEG4 support to ensure the action is set up
Any reference to namespace, issuer name, or issuer secret	Issue in the set up / configuration of the integration proxy service	Contact IEG4 who can remedy this
Action shows as pending	Integration service paused in the Azure cloud	Contact IEG4 support to restart the service
Object reference not set to an instance of an object.	IEG4 code/config not in place properly	Contact IEG4 support to check/sort the configuration and release version
Any references to ‘Linked Actions’	Potential issue with the action configuration	Contact IEG4 support to investigate/resolve
Invalid request!!! XML Failed Validation	Something being passed to us does not conform to the rules of the API. I.e. sending a postcode of * when it should be something like EX1 3EW.	Contact your back office supplier/check the data on the claim/account
An error posting the data to the url: http://server:23100/communication/ Unable to connect to the remote server No connection could be made because the target machine actively refused it	There is no longer network access from the integration proxy service and the Civica, Capita, Northgate integration application. I.e. Broker, ABC, Integrator respectively.	Contact your IT team to have them check the network rules.
An error posting the data to the url: https://XXXXX/. Unable to connect to the remote server A connection attempt failed because the connected party did not properly respond after a period of time,	There is no longer network access from the integration proxy service and the Civica, Capita, Northgate integration application. I.e. Broker, ABC, Integrator respectively.	Contact your IT team to have them check the network rules.
Any reference to OpenROAD or 4GL	Issue with Capita	Contact the Capita Support Team
Webspeed Error from messaging process	Civica web broker not running	Contact your IT/system administration team to ask them to restart the Civica web broker
An error posting the data to the url: http://XXXXX/eBenefits/live/scripts/eBenefits.wsc/ibsallpre.r. System.Net.WebException: The remote server returned an error: (413) Request Entity Too Large	File size being passed to Civica Workflow is too large for it to handle	Decrease the maximum upload size to the maximum Civica Workflow can support for the form in question.
UpdateOneVaultPersonAddressCoaV3' ---> Mandatory data: Postcode not enterred	Identity server expects postcode and this must have been made optional or is not being passed	This will be causing issues with updating the OneVu profile so the council should be looking to ensure postcode is mandatory.
An error occurred posting the data to http://server:23100/communication/ The remote server returned an error: (500) Internal Server Error.	Northgate Integrator is not running	Contact your IT/system administration team to ask them to restart the Northgate Integrator
Error posting to open process endpoint api/XXX/process, ---> http status code Forbidden	Potential issue with the process	Contact IEG4 support to investigate/resolve
Error posting to open process ---> http status code NotFound	Potential issue with the process	Contact IEG4 support to investigate/resolve
Error posting to open process endpoint api/XXX/process, —> http status code InternalServerError	Potential issue with the process	Contact IEG4 support to investigate/resolve
Error posting to open process endpoint api/XXX/process, —> http status code ServiceUnavailable	Potential issue with the process	Contact IEG4 support to investigate/resolve
Error posting to open process --->http status code RequestEntityTooLarge	File size being passed to OpenProcess is too large	Create the process manually in OpenProcess and Copy the evidence uploaded across to OpenProcess We are looking at a way to enhance this.
OpenProcessRequest ---> Could not parse latitude string: to double	Problem parsing the geo-location passed from a form	Contact IEG4 support to investigate/resolve
Could not find path (followed by a folder location)	The location we have set up to save PDFs/evidence to is incorrect or the folder does not exist	Contact your IT team to get the correct folder and provide it to IEG4
You don’t have permission to save this	The integration proxy service has insufficient user permissions to write to the location you wish to	Contact your IT team to increase the permissions of the integration proxy service
SaveDocumentAndControlCsv ---> Illegal characters in path.	Incorrect characters have been used in the location where you want the PDF/CSV file to be saved for the SaveDocumentAndControlCSV action.	Check the action configuration for the form in question and remedy the spurious characters. If IEG4 set the action up please contact IEG4 support.