Benefit App Integration
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The eChanges form is capable of integrating to the following back-office applications using national benefit schema (which IEG4 is the custodian of) driven APIs:
Capita
Civica
NEC
The integration we have is:
Bi-directional (we pull and push data from and to the back office application)
Secure (we provide you with an , which sits on your council network and provides a secure outbound connection to council's own Microsoft Azure instance)
For eChanges, we search the back office to see if there is an existing claim already held and as long as it is live we also retrieve all of the details of the claim to provide a personalised form to complete.
As finding an existing claim is a prerequisite to proceeding to completion in the eChanges form the data sent is always linked to the appropriate claim upon submission.
Plus, the form's PDF and any associated evidence will also be indexed with the existing claim reference authenticated against.
To change the URL for pulling data out of the back office find the following setting in Form (System) Management for the form and update it to the new URL:
BackOfficeUrl
The integration to the back office for where the data is posted to is set up by IEG4 staff. Therefore if the URL for your back office application changes, (for Capita integration, this also includes the ABC security credentials), you'll need to raise a ticket for this to be done:
Please use this link to raise any new support calls:
And this link is to access details about previous support calls you have raised: (you may be required to Register as a new user, which is simple and quick to do)