Back-office Automation

Once a form is submitted, it kicks off a dedicated workflow in IEG4’s RPO engine OpenProcess.

This can differ depending upon back office application but the Direct Debit form

But generally the form:

1. Sets up the actual Direct Debit Payment Method and Instalment Plan

2. Adds any contact details for email/phone number to the party completing the form

3. Adds a notepad entry to explain the updates made E.g.

"Council tax account 12345034 has liable party with surname McMahon Account is active

No notes found to indicate bounced Direct Debits on account 20000527654 for current financial year

Direct debit setup on account 12345034

Contact details updated for person reference 983474"