Risk Based Verification

The eClaim already provides a dynamic list of evidence to the citizen but, with RBV enabled, IEG4 can integrate with RBV services to:

• Retrieve a risk score between 1-12

• Assign the risk category Low, Medium and High

• Dynamically reduce the evidence list if the risk is low

• Dynamically insert a risk category specific paragraph to let the citizen know if they can provide

originals and/or scanned/uploaded documents

• Determine whether an upload button should be shown e.g. on High Risk a council can choose to

hide this functionality.

• Add the risk score to the cover page of the eClaim PDF passed to the back-office EDMS

• Add the risk to the XML passed to the back-office processing application

• Dynamically enable/disable fast track based upon the risk score

The risk score can therefore be seen by the back-office staff on the PDF, in the back-office application and within our Forms Portal.

IEG4 is able to integrate to both of the following RBV service providers:

• TransUnion

• Xantura