Fast Track

The fast track functionality provided within the eClaim ensures that citizens are provided with the ability to choose to provide all of their evidence prior to submission in order to have their claim processed quicker.

If a citizen does not choose the fast track method they will have their application processed in the standard SLA for that council:

Where the citizen opts into Fast Track, the council is able to let the citizen know how long it will be before it is processed; but this will be significantly quicker than the standard SLA:

The beauty of this functionality being embedded into a digital service is that the council gets all of the evidence it needs to process the claim on day one and the citizen is ensuring their claim is processed much faster than it otherwise would have.

Enhanced EDMS integration for Fast Track

When citizens submit a claim/change using Fast Track, the service is able to dynamically inform the EDMS application:

1. That the application/change is fast track or not

2. Separately identify the specific type of evidence as well as indicate whether it is linked to a fast track claim/change or not

Fast Track Settings

Enabling of Fast Track is done by IEG4 so please contact help.ieg4.com to have this enabled for eClaim or eChanges.

The following settings are also present where a council ALSO has Risk Based Verification:

Setting Name	What it does
FastTrackHighRisk	If 'FastTrack' is enabled this setting allows you to provide this option if the claim is high risk by setting it to TRUE.
FastTrackMediumRisk	If 'FastTrack' is enabled this setting allows you to provide this option if the claim is medium risk by setting it to TRUE.
FastTrackLowRisk	If 'FastTrack' is enabled this setting allows you to provide this option if the claim is low risk by setting it to TRUE.