Dynamic Evidence

Based upon the circumstances of the citizen, the eClaim will provide the user with the specific items that need to be provided in order to support their application:

The user is able to provide this information online and the form will ‘track’ what has and has not been provided so that, upon submission, the user is told what they still need to provide should anything be outstanding.

So, if a person was told five items were required and they uploaded evidence for four, upon submission the remaining item would be shown as outstanding.

The citizen can then come back and upload these within a set period of time (normally one month) with this information then being passed to the EDMS. You can see below what the user sees upon submission where something remains outstanding.

Note that there is a ‘catch all’ Upload Supporting Documentation option which is there to cater for ad hoc/subsequent evidence uploads because the initial documentation uploaded was unsatisfactory.

Evidence Settings

The following settings relate to changing evidence behaviour:

Setting Name	Details
EvidenceUpload	If TRUE this setting will allow customers to upload evidence as a part of the claim form prior to submission.
AfterActionEvidenceUpload	If TRUE this setting will allow customers to upload evidence as a part of the claim form after submission. This setting will also ensure that evident uploaded pre-submission is tracked and the customer told what's missing when they submit their claim.
CatchAllEvidenceUpload	If TRUE this setting will allow customers to upload evidence adhoc that is not in the list of evidence requested. This is mainly for customers uploading evidence of the same type as previously submitted after submission.

The following settings control types of evidence uploaded:

Setting Name	Details
UploadWhiteList	This is a setting for the Upload of evidence in forms. This controls the types of files that are permitted. This list would normally only be used if a specific type of file is allowed, as the black list is present below to prevent any disallowed file types. File types are added using their extension and multiple types can be added by separating them with a comma. For example if only MS Word documents were allowed you could add the following: doc,docx
UploadBlackList	The black list is the list of files which are NOT allowed to be uploaded. This allows specific file types known to be commonly used for viruses to be listed
UploadSizeLimit	This allows one to specify the maximum size of any single file in bytes. I.e. 10000 is roughly 10MB

Evidence Configuration

Because evidence presented in the form is dynamic to a person's household, income etc. it is possible to configure when certain evidence requirements are asked for.

This is set up within the Form Configuration File - evidence.xml. Details at the following link:

Form Configuration (Files)