Direct Debit Email
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To ensure that you can take a fully paperless Direct Debit approach you need to send details of the Direct Debit to be set up within 3 working days.
To optimise the process and remove legacy approaches of sending physical letters to customers, it is possible to automatically email the customer a letter branded with your council's branding.
We need you, as a part of your implementation to provide us with:
Your council's logo
Your council's name / department / address / contact info
If you go to the Form's Portal upon submission, you can see the DD_letter at the bottom of the Documents list:
An example letter generated looks as follows, with the details from the form automatically being used in the creation of the template:
