Direct Debit Email

To ensure that you can take a fully paperless Direct Debit approach you need to send details of the Direct Debit to be set up within 3 working days.

To optimise the process and remove legacy approaches of sending physical letters to customers, it is possible to automatically email the customer a letter branded with your council's branding.

We need you, as a part of your implementation to provide us with:

• Your council's logo

• Your council's name / department / address / contact info

If you go to the Form's Portal upon submission, you can see the DD_letter at the bottom of the Documents list:

An example letter generated looks as follows, with the details from the form automatically being used in the creation of the template: