Back-office Automation

Once a form is submitted, it kicks off a dedicated workflow in IEG4’s RPO engine OpenProcess. In terms of back-office updates* the SPARs form will:

1. Create the special arrangement

2. Sets up a Direct Debit where this method is selected

3. Adds the NINO collected to the party

4. Adds the email address to the party

5. Adds the phone number to the party

6. Adds a notepad entry outlining the details of the special arrangement e.g.

“Council tax account 20000868320 has liable party with surname McMahon

Account 20000868320 updated with Special Payment Arrangement:

One Off payment 01/05/2020 £306.56

And 8 instalments of £304.00

Payment by Direct Debit

Person 654321 – NINO of JK123456D added

Person 654321 – [e-mail] added

Person 654321 – 07713491749 added”

Optionally, the account can be suspended for a set period of time prior to billing to allow for QA