Direct Debit

The Council Tax Direct Debit service is designed to capture information to enable the creation of a new Direct Debit based instalment plan on a council tax account.

General Functionality

The form has the following high-level key functions:

• Capture of the citizen’s

  • name, address, contact details, and

  • council tax account no.

• Capture the citizen's bank details

  • Including a real-time bank validation check

• Capture the frequency/payment day they’d like

• Generate a digital direct debit mandate pre-filled with the content provided

• Submit the data into the back-office

• Submit a copy of the form PDF into the document management/workflow application

• Send an email receipt for the form

• Send an email containing details of the Direct Debit information for a fully paperless DD - see the link below for details on this:

Direct Debit Email