Real-time Checks

The power of the IEG4 solution and reason for the high automation levels its customers achieve are in the real-time checks that are built in.

These are designed to prevent exceptions and forms being submitted in circumstances where you would not want this to happen.

Prior to submission the Single Person Discount form will:

1. check if the council tax account number entered and the surname of the account holder match

2. retrieve the user’s address if they successfully authenticate in step 1

3. checks if there is already a single person discount on their account to prevent spurious activity

4. retrieve the current liable parties/named occupants to enable a user to indicate who has moved out where they are applying for a discount

5. checks the number of resulting occupants is 1 when they are applying for a discount and prevents submission if not

6. enables the user to add additional named occupants that were not present against the account i.e. cater for incomplete back-office data sets

7. check for the presence of a benefit claim and, where, present enable a benefit change of circumstances for people moving out

8. check in real-time, using the industry leading online bank verification service from Loqate (GBG Group) that the bank account details are valid prior to form submission where they want to pay by Direct Debit on the new account.