Garden Waste Form

There is a Postcode look-up available that

• confirms the post code exists in your Local Authority; and

• checks that the postcode is valid, exists, and returns a list of resident addresses available for selection.

Selecting an address, automatically completes the address element of the form.

There is a further question question on the form which asks if the applicant is receiving Housing Benefit or claiming Council Tax Support. If is answered as 'Yes', a further entry field is displayed to allow entry of the Benefit Claim Reference.

It is important that if the Customer is receiving Housing Benefit or Council Tax Support and has a valid Claim Reference then the system can - if applicable to your Authority - give a discount for the service requested.

Once NEXT is pressed:

• if 'Yes' has been entered in the 'Do you receive Housing Benefit or Council Tax Support?' the form checks the back-office Benefits System to validate that the name, associated Post Code and associated Reference number exists in the system and

• the form checks if a subscription already exists, and if it does and if the renewable period is active, returns the current number of bins being collected at the property, and the next renewal date along with the subscription options

• if there is already an active subscription for the current period a validation message is displayed to prevent a duplicate being requested

• if there is no current subscription the resident can request a new subscription

• (The check as to whether a subscription already exists or not determines the next set of screens)

If the three elements are correct, then there are two possibe screens displayed next.

1. Subscription Already Exists inside the renewal period

The first screen is where a subscription already exists, enabling a renewal, either with or without changes. No changes can be made to a subscription outside of the window for renewal. The renewal window relies upon two elements:

• a date by which renewals must be made Contract Start Day and Contract Start Month

  and

• the number of days prior to the renewal date within which renewals can be made

  {"key": "RenewablePeriodDays", "value": "nn"},

Both of the above data fields are customisable and are maintained in the Files Tab of the e-GovHub Management Area for this form

The form will display the subscription end date and the number of bins that already exist for this subscription

Two functions are available at this at this stage and are selected from the 'What would you like to do with your current contract?' drop down -

• Renew the subscription with no changes OR

• Renew the subscription and change the number of bins

If 'Renew the subscription with no changes', is selected, then unless information to the delivery crew is required - for which there is an expandable text entry field as shown 'Please provide additional information to the delivery crew' - then no further entry is required

If 'Renew the subscription and change the number of bins', is selected then the number of bins that are required to be picked up needs to be entered, and if any extra bins are required to be delivered - if any - must be entered.

Having made the selection and entered the required information, by pressing 'Calculate cost' the screen will display the bin size and the cost of the service as shown.

2. Subscription Does Not Exist (New Subscription)

The second screen is where a subscription does not exist, whereby a new subscription needs to be created

There is an optional expandable text field to describe from where you would like the bin(s) to be picked up, if not from the Authority agreed place

The number of bins that are required to be picked up needs to be entered, and any extra bins that are required to be delivered - if any - must be entered. Unless information to the delivery crew is required - for which there is an expandable text entry field as shown 'Please provide additional information to the delivery crew' - then no further entry is required

Having made the selection and entered the required information, by pressing 'Calculate cost' the screen will display the bin size and the cost of the service as shown. Currently the system only accepts one bin size, but work is being done to allow more than one

Please note that this screen also displays information as to whether the resident has a Benefit Status Confirmed if a Housing Benefit or Council Tax Support Reference has been validated

Having made the selection and entered the required information, by pressing 'Calculate cost' the screen will display the bin size and the cost of the service as shown.

3. Common to New Subscription and Subscription does not exist

The cost of the service relies upon data fields which are customisable and are created in the Files Tab of the e-GovHub Management Area for this form. In this instance the maximum number of bins that can be picked up is 3, and the price for each of those bins is identified below:

• "NoOfBins": [

  {

  "Number": 1,

  "FullYearRegularPrice": 60.00,

  "FullYearConcessionPrice": 30.00,

  "HalfYearRegularPrice": 30.00,

  "HalfYearConcessionPrice": 15.00,

  "DeliveryRegularPrice": 0.00,

  "DeliveryConcessionPrice": 0.00

  },

  {

  "Number": 2,

  "FullYearRegularPrice": 120.00,

  "FullYearConcessionPrice": 60.00,

  "HalfYearRegularPrice": 60.00,

  "HalfYearConcessionPrice": 30.00,

  "DeliveryRegularPrice": 0.00,

  "DeliveryConcessionPrice": 0.00

  },

  {

  "Number": 3,

  "FullYearRegularPrice": 180.00,

  "FullYearConcessionPrice": 90.00,

  "HalfYearRegularPrice": 90.00,

  "HalfYearConcessionPrice": 45.00,

  "DeliveryRegularPrice": 0.00,

  "DeliveryConcessionPrice": 0.00

Please note that in this case, there is a Concession Price which is used if a resident is receiving Housing Benefit or Council Tax Support and has a valid Claim Reference. There is also a separate Half Year price which applies if a New subscription is being requested and there is less than 6 months remaining to the next Contract Start Day.

Once the card payment has been made and confirmed by the payment provider, the payment will be processed and the request will be raised on the waste system. If the payment is not successful the form will not submit and the request will not be raised on the waste system