Reporting

eClaim comes with rich PowerBI enabled reports. The reports available are:

Summary

• This report provides a dashboard with:

  • Numbers or completed forms vs incomplete

  • % where integration was successful

  • Forms by gender

  • By Channel

  • % breakdown by risk category

Owing to the interrelationships in place within the dashboard, it is possible to filter the dashboard by clicking on segments of the donut charts.

Year-on-year analysis

To enable Benefit managers to measure the transformation of their services and of impacts of legislative changes (such as the introduction of Universal Credit) there is a year-on-year analysis report:

Again, this provides the means to click on a given month and filter the results, as well as see trends on numbers. The data can be viewed in a table and exported to CSV for interpretation in Microsoft Excel etc.

General analysis

The general analysis report enables Benefit managers to see the breakdown of:

• Age groups

• Session duration i.e. from when they started the form to when they submitted it

• The number of pages visited during the completion of the eClaim

• The ethnic groups

• The operating system in use, which aids understanding of devices in use e.g. iPhone

• Browser in use, which again helps with understanding those in use to understand device types

• Who completed the claim - such that an understanding of genuine channel shift can be understood

• The different genders (Unknown will be present where gender is optional in your form)

Geographical analysis

Being able to understand the areas (Council wards) where you are receiving the greatest volumes of claims ensures that relevant councillors are aware and that communications can be targeted most effectively.

Risk analysis summary

With this report Benefit Managers can see, at a glance, how their risk profiling has changed over time.

Risk analysis breakdown

With this set of visuals, the Council is able to see how risk is portrayed across different metrics like age groups, gender, who completed it.

Incomplete Forms analysis

With this report the council is able to see which pages claimants are abandoning the form on. We can see (below) that the overwhelming number of people are only looking at the guidance notes and not proceeding. This illustrates that the bulk of people that started but did not complete it did not actually intend to progress with their claim but provide focus on those that have.

Integration Error analysis

This report allows one to see the numbers by form access method and the specific reasons for failures over time.

Average page duration analysis

This report provides the council with the means to see which pages are taking longest to complete and therefore provide the basis for reviewing the content of these and potentially updating them using the built-in edit mode features of eClaim.