Agent Payments
Where the Council uses the IEG4 Customer ServiceVu product additional functionality is available to support Agent payments within the Waste forms.
When this functionality is enabled if a form is completed inside CSVu the form will recognise this and behave differently. Currently there are the following two options supported:
Where the Payment Provider is CivicaPayLink the form will automatically link to CivicaPayLink for an Agent payment to be taken online prior to submission
Where the Payment Provider is anything other than CivicaPayLink an additional text box will be displayed on the Declaration page of the form. The Agent can process the payment directly in the payment portal prior to submission and then enter the payment reference to the text box and submit the form.
Where the form is completed in OneVu or outside of both OneVu and CSVu the form will behave in the standard way for payments.
Configuration
The following configuration should be added to the Configuration and mapping file for each form where payments are enabled and the additional information field is being used.
Settings
The following Settings should be added to the Form within eGovhub Manage
ServiceViewAdditionalInfo1
True
When set to TRUE this will enable the additional info field to capture the payment reference on the Declaration page. This option is used where there is no integration for telephone payments.
ServiceViewPaymentProvider
Disabled
Set this to Disabled where there is no separate payment portal for Telephone payments.
CivicaPayLink
When set to CivicaPayLink this will enable the form to auto direct to the CivicaPayLink used for telephone payments when the form is used inside CSVu
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