Real-time Checks

The power of the IEG4 solution and reason for the high automation levels its customers achieve are in the real-time checks that are built in. These are designed to prevent exceptions and forms being submitted in circumstances where you would not want this to happen.

Prior to submission the Direct Debit form will:

1. check if the council tax account number entered and the surname/organisation name of the account holder match

2. retrieve the current recovery stage for the financial year and:

a) compare it with a set of recovery stages where direct debits are not permitted

b) for each recovery stage where it is not permitted it will show a custom, user-defined message/ call to action. E.g. if the account is with an enforcement agent, it could provide their details and how to get in touch with them.

3. check whether the citizen has a history of not paying direct debits once they’ve been set up and where this happens a custom, user-defined message/call to action is presented that informs the citizen of what to do next

4. check for a marker added during this financial year that indicates a citizen has made an arrangement and can bypass checks 3 and 4

5. check in real-time, using the industry-leading online bank verification service from Loqate (GBG Group) that the bank account details are valid prior to form submission. If they are invalid, the citizen is told to check and try again. If they are valid, the details of their bank are retrieved and automatically populated into the Direct Debit Mandate page.