Case created - GOV.Notify template

Within the Blue Badge system it is possible to configure a template in GOV.Notify to be triggered when a new case is created. This can be used to pass the Case Reference number to the applicant as soon as the application is received and to signpost them to the Customer Portal.

Blue Badge Configuration

In the Settings module access: Configuration / General / Case created configuration

The configuration is held in json format

Example configuration:

{
   "notifyConnectorId":"7438a8f0-589a-4e7e-94ea-6e4d3039fbf2",
   "configurations":[
      {
         "types":[
            1,
            4
         ],
         "sources":[
            5,
2
         ],
         "smsTemplateId":null,
         "emailTemplateId":"1f45b2a3-0b6b-4d85-a63a-742ae7138758",
         "tagsToApplyToCase":[
            
         ]
      }
   ]
}

The configuration is used as follows:

notifyConnectorId: this is the GUID from the Notify Connector in the Connectors screen:

ConnectorID

Types: this is the case types where 1 = New, 2 = Replaced, 3 = Cancelled, 4 = Renew

Sources: this is the application source type where 2 = Paper and 5 = Online

smsTemplateId: this is the template ID from GOV.Notify (for sms)

emailTemplateID: this is the template ID from GOV.Notify (for email)

In the above example New and Renew Case types received either Online or Paper will trigger the email template in GOV.Notify

Placeholders to use in the GOV.Notify template

The following placeholders are available to use in the Notify template

case_ref

first_name

last_name

postcode

selfserve_prepop_link (only relevant to legacy version of Self Service not OneVu)

selfserve_link

for Organisation:

case_ref

organisation

postcode

Example Notify template

Subject

Your blue badge application ((case_ref)) has been received

Message

Dear ((first_name)) ((last_name))

We have received your Blue Badge application, and your reference number is ((case_ref))

Your application will now be assessed. The turnaround time is currently up to 12 weeks from receipt to decision, (this does not include any additional time for independent walking assessments).

We will be in touch if we need any further information.

If you are automatically eligible for a Blue Badge, then you are likely to receive your badge sooner because the assessment process is shorter.

You can check the status of your application by clicking on the link below:

((selfserve_link))

Log in to your Blue Badge account or follow the instructions on screen to create one. When logged in select the Blue Badge service, input your application reference which is shown above, your last name and Year of Birth to access this facility.

Regards,

Blue Badge Team