Workflow

The workflow tab contains all the stages and outcomes linked to the application / workflow type.

There are a number of different Workflows for different aspects of the system. The major workflows for Blue Badge are:

• Blue Badge Application - created automatically if a new application has been received through the DfT. This is the same workflow that is used for Renewals

• Blue Badge Appeals - created automatically if an Appeal is received after a refusal, or can be created manually if an appeal is received by any other method.

• Blue Badge Fast Track - where no assessment process is needed. e.g. Terminal Illness, this workflow is a much shorter version of the Application workflow and is used to ensure the DfT print and supply the Badge within 5 days.

• Blue Badge Replacements - created automatically if a badge is Lost/Stolen/Damaged.

• Blue Badge - Badge or Application No Longer Needed - created manually if the applicant has no need for the Blue Badge any longer or if the applicant has passed away.

The major workflows for Freedom Pass are:

• Freedom Pass Application - created automatically if a new application has been received through an online application. This is the same workflow that is used for Renewals

• Freedom Pass Fast Track - where no assessment process is needed. e.g. Terminal Illness, this workflow is a much shorter version of the Application workflow and is used to ensure that London Councils print and supply the Pass within 5 days.

• Freedom Pass Appeals - Currently manually created if an Appeal is received after a refusal, as there is no automatic aprocess within London Councils.

The major workflows for Taxi Card are:

• Taxi Card Application - created automatically if a new application has been received through an online application. This is the same workflow that is used for Renewals

• Taxi Card Fast Track - where no assessment process is needed. e.g. Terminal Illness, this workflow is a much shorter version of the Application workflow and is used to ensure that London Councils print and supply the Pass within 5 days.

Four other Workflows exist:

• Change Party Data - allows editing of specific case data (Title, First Name, Last name, NINO, DOB) in case of errors in the application.

• Customer Uploads Received - this is automatically created when an applicant uploads documentation through the self-serve portal.

• Auto-Renewal - (Only available if requested by the LA) This is generated manually, either from the 'Summary' screen or by manually requesting it by clicking on 'New workflow' from the Workflow screen.

• Query Escalation - This is a small worklow that is generated automatically from within the Blue Badge Application workflow or by manually requesting it by clicking on 'New workflow' from the Workflow screen.