Self Serve

Introduction

Self-Serve is a core part of the Concessionary Travel case management system, as it enables you to focus on your tasks with the application and assessment of Applications, whilst enabling citizens to take more control of their application. Self-Serve saves you significant time in processing, chasing information and eradicating unnecessary citizen contact with your customer service team. This is achieved by automating 3 key functions:

• Showing the applicant the current Application Status

• Allowing the applicant to upload Documents

• Allowing the applicant to make Payments (Blue Badge only and if an on-line payment system is available within your Authority)