DfT (Blue Badge only)

Having approved and issued a Badge within the workflow, the system automatically sends the required data to the DfT through an API. This function shows the integration actions that exist between the CMS and the DfT.

The Process date is when the individual item will be processed. This will typically be 15 mins ahead of when the item was added to the queue.

The Status of the badge is a DfT status which will change to 'Success' if it has printed successfully.

If the system detects a duplicate message for the same customer within the last 90 days it will be added in a ‘Paused’ state and require a manual intervention to ‘Un-pause’ the items.

The search facility enables you to select the Case Reference to view an individual application.

Also, by clicking on the Application Reference, a further screen will be displayed that shows the data that is being passed to the DfT through the API:

Integration functions

Pause

When a badge is queued it will wait until the automatic processing pushes the request to the DfT site. Whilst the badge is queued you are able to pause the request by clicking on Pause. You can then click Un-pause to place the request back in the queue. This is useful if you notice that some part of the request was incorrect or missing. For example you could go and amend or add a telephone number in the Cases screen and this will then be picked up when the request is un-paused.

Cancel

If you decide that you do not want to request the badge whilst the request is in the queue you can click on Cancel and this will stop the badge from being processed.

Error

If a request status is Error this means that the request has failed when it has been sent to the DfT national site. Click on the request to see the response. A common reason is that the applicant's telephone number is blank or invalid. You can go to the Case and correct this and then from the Integration menu open the request and click Re-queue. The badge request will then be processed again.