New Application
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The 'Application' workflow is created automatically if a request for a new Blue Badge has been received through the DfT (Blue Badge Application), or if a request for a new Freedom Pass or Taxi Card has been received through an online application (Freedom Pass Application/Taxi Card Application). Any of them can also be created manually, if a paper application is received.
It commences with the stage 'Initial Checks'.
The 'Work Items' Tab, when opened, will show all new Applications received. It will also show to which stage existing workflows have been progressed.
The new application is progressed depending upon the decision that is made at a specific stage. For example at the 'Initial Checks' stage, there are a number of 'outcomes' depending upon your reviewing of the documentation.
Subsequent stages are dependent upon the choice of outcome from the option above. In our example I have selected 'In Area - Incomplete Application'. When selected, the following screen appears:
