Concessionary Travel
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  • Concessionary Travel Digital Platform
  • 📘Case Management
    • Introduction
    • Basic Functions
      • Recent Cases
      • Create a person
      • Create organisation
      • Local Search
      • National Search (Blue Badge only)
      • Work Items
      • Intuitive User Interface
    • Case Administration
      • Summary
      • Online Application
      • Documents
        • Document Tags
      • Application Details (Blue Badge only)
      • Application Details (Freedom Pass and Taxi Card)
      • Workflow
      • Timeline
      • Notes
      • Create case manually
    • Dynamic Workflows
      • New Application
      • Renewals
      • Replacements (Blue Badge only)
      • Appeals
      • Badge or Application No Longer Needed (Blue Badge only)
      • Fast Track
      • Organisations
    • Export Cases (Blue Badge only)
    • Notifications
  • 🛠️Setting up the system
    • Setting up the System
    • Templates
      • Case created - GOV.Notify template
    • Users
    • Security groups
    • Workflow Stage Targets
    • Technical Requirements
  • ⚡Integrations
    • Integrations
    • DfT (Blue Badge only)
    • GOV.UK Pay (Blue Badge only)
    • Pay360 (Blue Badge only)
    • GOV.UK Notify
    • DVLA
  • ☁️OneVu - Self Serve
    • Self Serve
    • Activating Self-Serve
    • Accessing Self-Serve
  • 📊Reporting
    • Reporting
    • Blue Badge Application Dashboard
  • Blue Badge Performance Dashboard
  • Freedom Pass Dashboard and Taxi Card Overview
  • Freedom Pass and Taxi Card Performance Dashboard
  • Concessionary Travel Dashboard
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  1. Case Management
  2. Dynamic Workflows

Badge or Application No Longer Needed (Blue Badge only)

PreviousAppealsNextFast Track

Last updated 1 year ago

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A 'Badge is no longer needed' arises usually in the case of a resident passing away or maybe if the resident is moving abroad. Knowledge of this is known either through a communication from a relative, or in most Councils, through a TUO notification. This workflow is created manually.

The first screen that appears when you have chosen the workflow is as follows:

Depending uopn the option chosen, different results will appear. For instance if you were to select TUO, the following screen displays, where all that is needed is the TUO Reference Number to progress:

However, if you were to select Contact from Informant, the following screen displays, where details of the informant is needed along with the date the Badge owner passed away.

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