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  • Concessionary Travel Digital Platform
  • 📘Case Management
    • Introduction
    • Basic Functions
      • Recent Cases
      • Create a person
      • Create organisation
      • Local Search
      • National Search (Blue Badge only)
      • Work Items
      • Intuitive User Interface
    • Case Administration
      • Summary
      • Online Application
      • Documents
        • Document Tags
      • Application Details (Blue Badge only)
      • Application Details (Freedom Pass and Taxi Card)
      • Workflow
      • Timeline
      • Notes
      • Create case manually
    • Dynamic Workflows
      • New Application
      • Renewals
      • Replacements (Blue Badge only)
      • Appeals
      • Badge or Application No Longer Needed (Blue Badge only)
      • Fast Track
      • Organisations
    • Export Cases (Blue Badge only)
    • Notifications
  • 🛠️Setting up the system
    • Setting up the System
    • Templates
      • Case created - GOV.Notify template
    • Users
    • Security groups
    • Workflow Stage Targets
    • Technical Requirements
  • ⚡Integrations
    • Integrations
    • DfT (Blue Badge only)
    • GOV.UK Pay (Blue Badge only)
    • Pay360 (Blue Badge only)
    • GOV.UK Notify
    • DVLA
  • ☁️OneVu - Self Serve
    • Self Serve
    • Activating Self-Serve
    • Accessing Self-Serve
  • 📊Reporting
    • Reporting
    • Blue Badge Application Dashboard
  • Blue Badge Performance Dashboard
  • Freedom Pass Dashboard and Taxi Card Overview
  • Freedom Pass and Taxi Card Performance Dashboard
  • Concessionary Travel Dashboard
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  1. Case Management
  2. Basic Functions

National Search (Blue Badge only)

PreviousLocal SearchNextWork Items

Last updated 1 year ago

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National Search & Case Import

This function is applicable to Blue Badges only and is used to search for Badges within the DfT National Database.

Search restrictions are dictated by the DfT API’s. The current search functions include:

  • Badge Number

  • Name

  • Postcode

  • NINO

You will be presented with the National Search screen as illustrated below:

It is possible to use multiple search functions. By using these, if an individual search is found, then the selection screen will not show, but the badge details screen will be returned.

By clicking on the Badge number, full details about the holder will be displayed:

Search results are retained when navigating away from this screen, and the last refreshed time is displayed alongside a link to Refresh the results.

Should the Badge being displayed originate from another Authority, then the Customer details can be imported using the ‘Import into local system’ facility at the bottom of the screen.

This will seamlessly create a person record, and if required, a Case using the address and contact details from the Badge itself.

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