Document uploads

This section contains details of how documents can be uploaded and viewed within Data Silos (Get Answers Fast)

Document uploads - dynamic content

Within the Connections configuration area in OneVu Control for the Data Silos (certain dynamic silo types only) there is a Documents section.

This JSON based setting contains a section called 'Descriptions'. This setting is the ability, for each document type that will be shown for a given department, you can indicate:

• The document type to look for

• The format of the name to enable indexing*

• The user friendly name for this

Documents Configuration - example

"Descriptions": [ { "Code": "RRV112F2", "Prefix": "RRV112F2-{reference}", "Description": "Council Tax Bill" }, { "Code": "Drv651ctrem1", "Prefix": "Drv651ctrem1-{reference}", "Description": "Council Tax Reminder" },

There are two document types that might be presented to the citizen. The codes in the back office for each are RRV112F2 and Drv651ctrem1 but what the customer will see will be Council Tax Bill and Council Tax Reminder respectively.

* The Prefix element is telling OneVu how to index the documents when they're imported. So any files imported for the first document type with account number 23203332 would be:

RRV112F2-23203332

Document uploads - Static Content

There is also the option to upload static content and to display this alongside the dynamic documents that are uploaded for each account / claim. This enables councils to separate the static part of a document from the customer specific dynamic content. The static document is stored by IEG4 in our storage account and is linked to from the Silo Viewer in the Data Silos.

For example let's say you were sending a Council Tax annual bill and along with the bill there were static pages that were the same for every account. You would create a separate file upload for each individual council tax bill and a single file for the static content to be linked to each separate account. IEG4 Technical Support upload the static files on your behalf to our secure storage location for your council's instance of OneVu.

Document viewing - Silo Viewer

Within the Data Silo a Silo Viewer can be added to a Data Tile to surface the documents linked to a given OneVu account. The configuration for this is within the Data Tile in OneVu Control. An example is shown below using both dynamic and static content:

<p>View any of your council tax notifications.</p>
<p> {{#each DocumentCollection.Documents}}
<div class="notification">
    <div class="name">{{Title}}</div>
    <div class="Date">Date Issued: {{formatToString Date 'dd/MM/yyyy}}</div> <silo-document-viewer
        url="{{Url}}"></silo-document-viewer>
        <div class="Static">


            {{if_eq Type 'DRV651CTREM1' }}
            <a href="https://acouncil.blob.core.windows.net/##/DRV651CTREM1-2025-Static.pdf"
            target="_blank" class="btn btn-sm btn-primary further-info">Click here for further information</a>
            {{/if_eq}}


            {{if_eq Type 'RRV112F1' }}
            <a href="https://acouncil.blob.core.windows.net/##/RRV112F1-CTAX-ANNUAL-BILL-BACK-2025-Static.pdf"
                target="_blank" class="btn btn-sm btn-primary further-info">Click here for further information</a>
            {{/if_eq}}


 {{if_eq Type 'RRV112F2' }}
            <a href="https://acouncil.blob.core.windows.net/##/RRV112F2-2025-static.pdf"
                target="_blank" class="btn btn-sm btn-primary further-info">Click here for further information</a>
            {{/if_eq}}


        </div>
</div> {{/each}}

In the configuration above the Type code from the dynamic document types e.g. DRV651CTREM1 is used to map to the relevant static document and a button to view both the dynamic and static document is available where found.