Introduction

IEG4's OpenProcess is a new category solution in that it provides a wide set of functions that would traditional be provided by multiple current categories of solution. OpenProcess facilitates:

• Task Management

• Document Management

• Online, trackable service requests

• Automated routing of work

• Automated notifications when progress happens which can be provided via Email, GOV.UK Notify SMS, Facebook Messenger, WhatsApp

• Customisable letter templates pre-filled using data captured from online forms

• Condition driven processes with branching

• Case Management that has enabled complaints systems, right to buy processes to be digitised and back office applications/modules replaced

• Complex chains of APIs to be invoked to drive unrivalled levels of automation in high volume/high complexity areas like Council Tax

With OpenProcess, we've built a system that enables a user to track the progress of their request online whilst also acting as an engine to power massive efficiency in e.g. council tax automation.

It's mobile responsive too so workers (including external contractors) can be assigned/manage their tasks directly to/on their phone. It's a system that enables users to create cases from an online form with no code. It's an EDMS with the ability to import data from any back office for indexing of documents enabling you to replace legacy EDMS solutions across the whole council. It allows mobile workers to see the location of issues in Bing Maps from directly within it to enable them to plan their route more effectively.

It's a system that has open APIs that follow GDS best practice - because we recognise the power of being able to making your data available to, and updatable from, other applications. Importantly, OpenProcess acts as platform for all of your processes irrespective of use case.

Optional value add services

The following optional services add even greater capabilities to OpenProcess and are licensed separately reflective of the additional value they afford.

OpenProcess Flex - add dynamic behaviour and notifications to processes

OpenProcess Data Export - easily access all of your process data in Excel etc.

OpenProcess EDMS - a full, council-wide EDMS that can replace legacy solutions

OpenProcess APIs & RESTful API Steps - integrate OpenProcess with your other services