Security Options
IEG4’s forms enable citizens to save their form and access them later. When using this function, the user is provided with a reference number to use to return to their form.
The reference number is generated at random and, by default, is eight characters long comprised of consonants. However, it is possible to:
Add a prefix / suffix to this e.g. FORMS-DYNGMSKW
Make it as long as desired e.g. changing it to 12 characters DYNGMSKWYNFG
Make it numeric e.g. 3040340304
Change the characters to be whatever you want i.e. if you can change the default use of consonants instead use: abcdeABCDEFGHIJKLMNOPQRSTUVWXYZ1234567890!@£$%^&*()_+|~
A resulting reference from this could therefore be: 4~£DSS39@. So, the flexibility is enormous. Additionally, we provide support for you to add additional security and DDOS prevention measures through the following features.
Security Questions additional to the reference
When retrieving a saved form, by default, the user will only need the reference number they were given. This is the default behaviour because:
forms tend to be completed in one go and with only a few exceptions across the many hundreds of forms the value/sensitivity of the data is virtually zero to someone, and
we need the right balance of user experience, pragmatism and risk.
Nevertheless, because some services are longer/more likely to be saved and thus more likely to be more data rich, additional form retrieval security options are available. You can enable security questions to be asked which are additional to the form reference and these include:
Name of their first school
Their mother’s maiden name
Their National Insurance Number
A password of their choice
It is possible for you to set the minimum length of the password of their choice, as well as whether it should include special characters and a mix of upper and lowercase letters.
Captcha when trying to retrieve an online form
When enabled the following will be present on the online form in the 'Continue a form' section:
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