Agent Payments

Where the Council uses the IEG4 Customer ServiceVu product additional functionality is available to support Agent payments within the eDesigner forms.

When this functionality is enabled if a form is completed inside CSVu the form will recognise this and behave differently. Currently there are the following two options supported:

1. Where the Payment Provider is CivicaPayLink the form will automatically link to CivicaPayLink for an Agent payment to be taken online prior to submission

2. Where the Payment Provider is anything other than CivicaPayLink the Agent can process the payment directly in the payment portal prior to submission and then enter the payment reference in a text box and submit the form. The form will not link to the payment portal.

Where the form is completed in OneVu or outside of both OneVu and CSVu the form will behave in the standard way for payments.

Settings

The following Settings should be added to the Form within eGovhub Manage

Setting	Example	Detail
ServiceViewPaymentProvider	Disabled	When set to DISABLED this will prevent the form linking to the payment portal when used in CSVu. The Agent can add the payment reference into an optional field on the form. Note: this optional field needs to be added to the form in Design mode.
	CivicaPayLink	When set to CivicaPayLink this will enable the form to auto direct to CivicaPayLink when the form is used inside CSVu