All Forms Analysis
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When you build your services you will want to understand the metrics around the forms being submitted and any insights that can be drawn from this.
IEG4's reporting is all done within its Reportal function, which is powered by Microsoft PowerBI. You can read more on PowerBI here:
In all PowerBI chart elements you can:
a) Bring a specific chart or table into focus by clicking on the icon shown:
This makes whichever content this is done for full page.
b) Export the data by clicking on the three ellipse icon:
The data can then be exported directly into Microsoft Excel from a variety of options:
This report book is comprised of four distinct tabs:
Overview
Analysis
Integration Errors Summary
Integration Errors Detail
The following illustrates the overview tab, which provides a high level summary of varying demographics and statuses of forms submitted. Clearly only forms capturing DOB, will feed into Age Group etc.
The date range over which the report is run can be changed using the control on the left hand side. With the resulting date range appearing below the selectors:
With the All Forms report, a council officer is able to see details of every form that has been started, saved for later or has been completed.
If new online services are built using eDesigner these are instantly added to the filter to enable these to be monitored too. It is possible to filter the report by things like gender and age group as well as filter by the status i.e. in progress/saved for later.
The chart illustrates the number of forms and their status as well as a trend line to illustrate volumes of forms. The table below summarises this data in a tabular format for every form:
It's possible to sort the lists within the table ascending/descending by clicking on the headers. I.e. the following is the same as the above but sorted:
This report can be ran for a period of time, for a specific report and by its status.
Again, only forms capturing DOB, living situation will feed into Age Group/Living situation to enable you to filter the report etc.
This chart is comprised of two sections:
1) Integration Error Word Cloud to highlight those at a glance happening with most prevalence:
2) Integration Errors by Action Type illustrates the word cloud data - in the example below saving PDFs to a network path and sending notifications to Capita are the ones that have failed most (over a 10 year period!)
This analysis enables you to see the detail of all integration failures and to see the Error Messages and 'Stack trace' to provide to IEG4 Support where applicable.
One can sort and filter by form types and action types as shown below:
